Refund Policy

1. When you’re refunded

If your clinician decides at your first consultation that the Iron Program isn’t clinically appropriate for you, the programme fee is refunded in full. Outside of that, refund requests are considered case by case — email us and we’ll take you through it.

2. What’s refundable

The Fusenite programme/consultation fee. Where pathology is billed separately by the collection centre or lab, that billing is outside Fusenite’s control and isn’t something we can refund (contact the lab directly for their own billing queries).

3. What isn’t refundable

• Pathology fees billed by the collection centre or lab
• Medication invoiced separately by a partner pharmacy
• Any third-party fees (e.g. specialist consultations you’re referred to)

4. How to claim

Email care@fusenite.com with your account email and a brief description of what happened. We process refunds within 5 business days of approving a request. Refunds are issued to the original payment method.

5. Termination by Fusenite

If we terminate your access for breach of our Terms, refunds are at our discretion. If we terminate for an operational reason (e.g. you move outside our service area), you receive a full pro-rata refund for anything paid but not yet delivered.

6. Australian Consumer Law

Nothing in this policy excludes consumer guarantees under the Australian Consumer Law. If a service or product is not of acceptable quality, you may be entitled to remedies that are independent of this policy.

7. Disputes

If you’re not happy with our refund decision, email legal@fusenite.com. You may also contact the ACCC or your state consumer protection authority.