Questions, honestly answered.

Fusenite is a doctor-founded, Australian-owned telehealth platform. We connect patients with AHPRA-registered Australian doctors for hair, weight, and hormone health, and deliver any prescribed treatment to your door in plain packaging.

All Fusenite doctors are AHPRA-registered and based in Australia. We don't use offshore clinicians.

The quiz takes about 2 minutes. A doctor reviews your responses within 24 hours and books a real-time consultation. From quiz to first delivery is typically 7–10 days.

If your doctor decides treatment isn't appropriate for you, you don't pay for the consultation. Your doctor will explain why and may suggest a more suitable path.

No — Fusenite consultations are private. Pathology your doctor orders may be Medicare-rebated separately at your local collection centre.

Due to Australian Therapeutic Goods regulations, we are unable to discuss specific treatment options until you have a consultation with one of our Fusenite practitioners. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

Yes — and we encourage it. With your consent, we'll write to your regular GP about your Fusenite plan so they have the full picture.

Most patients notice reduced shedding within 2–3 months and visible regrowth in 4–6 months. Your doctor will set realistic expectations specific to you.

Pattern thinning is genetic and chronic. Stopping treatment generally means losing the gains over 6–12 months. Long-term plans are reviewed regularly.

Treatment selection differs by sex assigned at birth and clinical context. Your doctor will discuss what's appropriate for you.

All treatments come with risk; those experienced on Fusenite hair plans are typically temporary and manageable. Your doctor will explain everything during your consultation.

When beginning treatment your doctor may ask you to complete a blood test at a local pathology clinic. Most pathology is Medicare-rebated.

Modern medical treatments are most effective long-term for sustained weight management. Your doctor will discuss the right duration and any breaks with you.

All treatments come with risk; those experienced on Fusenite weight plans are usually temporary and can be managed. Free consultations with the nursing team are available daily.

For most patients, no — Fusenite operates as a private subscription service. PBS subsidy for some weight-management treatments is currently limited to specific clinical criteria.

The evidence is more nuanced than the headlines. Modern hormone therapy is supported by major Australian and international guidelines as the most effective treatment for vasomotor symptoms in appropriately selected patients. Your doctor will discuss your individual risk profile in detail.

There's no fixed cut-off. Duration is decided between you and your doctor based on your symptoms, your goals, and your risk profile.

Yes — perimenopausal hormone therapy is well-established. The regimen differs from post-menopausal therapy and your doctor will tailor the approach.

Not always. Hormone therapy is typically guided by your symptoms, not your blood levels. Your doctor may order baseline pathology in some cases.

No. You can cancel anytime from your Fusenite dashboard or by emailing care@fusenite.com.

Hair plans carry a 180-day money-back guarantee. Weight and Hormone plans carry a 30-day money-back guarantee. Full terms apply — see the refund policy.

Weight programmes include cold-chain delivery, more frequent doctor reviews, and dietitian support on the higher tiers — these elements add operational cost.

Yes — upgrade or downgrade between tiers anytime from the Fusenite dashboard.

Programme fees generally aren't covered. Some private health extras may cover medication invoices — check with your insurer.

All Fusenite data is stored in Australia (Sydney region). Your health information never leaves the country.

Your AHPRA-registered doctor and the Fusenite team members directly involved in your care. Nothing is shared without your explicit consent.

Yes — encrypted in transit (TLS 1.3) and at rest. We follow Australian Privacy Principles and are working towards ISO 27001 certification.

Yes, at any time. Health records are retained for the legally required period (typically 7 years for adults) then permanently deleted.

Plain unbranded packaging delivered by Australia Post. No names, no logos. Free with every Fusenite plan.

Yes for non-cold-chain items. Cold-chain deliveries require a physical address with someone available to receive.

Cold-chain delivery reaches every postcode Australia Post Express covers. Standard delivery reaches everywhere.

Typically every 3 months for hair plans and every month for weight plans. Hormone plans depend on the regimen — your doctor will explain.

Yes. Doctors receive no commission, quotas, or incentives tied to prescribing. Their job is to recommend what's right for you — including telling you when treatment isn't appropriate.

Every Fusenite clinician is AHPRA-registered and verified annually. Once a doctor is on the public roster, their AHPRA registration number is displayed on the /doctors page.

We assign the best available doctor for your programme. If you'd prefer to see someone else, message care@fusenite.com and we'll arrange it.